Why VoIPTools?

Your premiere source for 3CX add-ons

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Get the most out of 3CX

3CX is a great phone system. Our solutions expand the capabilities of 3CX to ensure you get the most out of your 3CX investment and makes a great PBX even better.

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Reach

With customers in more than 70 countries, Our global reach ensures we have the capabilities needed to support your company around the world.

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Expertise

Our certified 3CX Engineers and more than 200 3CX phone system implementations, we have the expertise needed to successfully implement your project.

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Custom Development

With more than 35 programmers in the USA and India, we have the staff and expertise needed to build cost-effective solutions for your business.

PRODUCT CATEGORIES

Our innovations speak for themselves

VoIPTools for Call Centers

Do you need to build a first-class Call Center? VoIPTools has a broad range of tools to help you create a robust Call Center using 3CX.

Monitor agent activity in real-time with our wallboard. Create custom Call Center reports with 3CX Exporter. Automate outbound calls using one of our dialer solutions. Routing tools ensure calls are directed to the correct Agent. Get instant feedback from your customers using our post-call survey tool. Need a custom integration? Our team of dedicated 3CX programmers can build exactly what you need.

If your serious about building a call center with 3CX, then you need VoIPTools.

VoIPTools for Collection Agencies

If your company is engaged in collection activities, VoIPTools can make your processes more efficient.

Automate outbound dialing with one of our dialers. Archive recorded conversations with Recording Manager. Monitor Agent activities in real-time with our Wallboard. Create custom reports with 3CX Exporter. Manage customer interactions with one of our CRM Plugins. Need a custom solution? We have a dedicated team of more than 35 3CX programmers ready to help.

If you need to get the most out of your 3CX investment, we can help!

VoIPTools for Marketing Activities

Are you engaged in marketing activities? VoIPTools has products specifically designed for you.

Our dialers can automate your outbound marketing campaigns,. Ensure your customers are routed to the correct agent the first time with our routing tools. Monitor inbound and outbound agent activities in real-time with our wallboard. or inbound marketing that generates customer inquiries, we have the tools to enhance your business and improve your marketing efforts. Make it easy for your customers to contact you with our free Click-To-Call website component. Pop customer data from your CRM with our 3CX plugins. Build custom reports with the help of our 3CX Exporter. Get instant feedback from your customers with our post-call surveyor.

You invest a lot of dollars on your marketing efforts — get the best back for your buck with VoIPTools.

VoIPTools for Sales Activities

Sales encompasses many business processes from prospecting, to customer relationship management, to marketing campaigns. VoIPTools has a broad range of solutions to augment your sales activities.

Use one of our dialers for outbound campaigns. Encourage competition within your sales organization with our 3CX Competitive Wallboard. Document agreements and manage recorded calls with our Recording Manager. Ensure a voicemail never goes unheard with our Voicemail manager.

Need a custom solution? We have a team of more than 35 programmers ready to create a solution that meets your specific needs. We can help you integrate your 3CX phone system with all your sales activities.

VoIPTools for Support Organizations

Providing first-class support to your customers requires a broad range of tools. Maximize your 3CX investment by tightly integrating your phone system into your support processes.

Do your customers need after-hours support? You need 3CX On Call Manager. Route VIP calls to a priority queue or assigned agent with our routing tools. Automatically pop customer information on inbound calls with our CRM plugins. Monitor agent productivity with our Wallboard. Get immediate feedback from your customers with our Post Call Surveyor. Need an audible warning when your support team is overwhelmed? 3CX Queue Notifier (Chime) is the solution you need.

We have the tools you need to get the most out of your 3CX investment.

CRM Plugins by VoIPTools

Whether your business focuses on Sales, Marketing, Customer Service, or Support our 3CX CRM plugins can enforce the use of your CRM, reduce the time needed to manage contacts, and improve customer interactions. Do you need a custom integration? We can help integrate your CRM with 3CX and maximize your investment.

Developer tools by VoIPTools

Whether you are a developer needing simplified tools to develop and troubleshoot software development activities, or are looking for custom software development resources, VoIPTools has the tools and expertise to help. We have more than 10 years experience developing VoIP solutions. We can help!

  • 3CX Monitor
  • VoIPTools Enhanced HTTP API
  • Voice Application Designer Add-ons
  • VoIPTools Relay for Developers
  • Software developers (USA and India)

Dialers

Dialers come is many forms, whether it’s a traditional robo dialer like 3CX Dialer, or a preview dialer like 3CX Surveyor, or non-traditional dialers that automate dialing functions including scheduled calls like 3CX Audio Scheduler, or demand based dialers like 3CX On Call Manager and 3CX Click-To-Call. Regardless of your needs, VoIPTools has a solution to meet every need. Need a custom solution? We can help there too!

Emergency related add-ons

Responding quickly to emergency situations can be greatly enhanced through tight integration with your 3CX phone system.

Implementing 3CX 911 notifier ensures your emergency personnel know instantly where the problem exists, and turns any phone into on-demand alarms, panic buttons, and more. 3CX On Call manager escalates emergencies to an ever-expanding group of staff. Our routing solutions can ensure important calls get routed to the right place.

Whether you need tools for emergency notification, or tools to document what happened, VoIPTools has the needed solutions. And if you need a custom solution, we can help there too!

Free Tools from VoIPTools!

Hey, what’s better than free? Nothing! VoIPTools has several free utilities you can download and install right now. There are no hidden fees, no limited features, no expirations, just full-function utilities for free. So what are you waiting for? Download your free utilities today!

Recording Management

Managing recordings, either for regulatory compliance, documentation, storage management, or quality control, VoIPTools has the right tools for you.

With 3CX Recording Manager you can add notes to a call, score how your CSR handled the customer, create permanent archives, convert recordings to MP3 format, and define retention policies. 3CX Voicemail Manager enables you to transcribe the conversation, escalate unheard voicemails, utilize group voicemail boxes, forward the voicemail as an email attachment in MP3 format, and define retention policies.

These add-ons are a must-have for any organization that needs to manage recordings and voicemails.

Distribution Companies

Operating a distribution company has unique requirements. We can help improve safety with emergency notifications in the warehouse, provide scheduled announcements for shift changes and break times, notify staff when people have been waiting in the queue too long, add phone functions to line of business apps, and more.

Healthcare Providers

Providing effective care for patients requires regular communication and careful documentation. Using tools like 3CX Robo Dialer for automated appointment reminders; providing access to on-call physicians using 3CX On Call Manager; ensuring quick responses to emergencies using panic buttons on phones using 3CX Emergency Notifier; and custom integrations with practice management software for screen pops, note taking, and scheduling; all can make a medical practice work more efficiently and provide better patient care.

Insurance Agencies

Ensuring regular communication with customers, documenting agreements, and providing a high-touch relationship with customers is important to any business. Our tools help you reach out to customers using CRM integrations and our preview dialer – 3CX Surveyor. 3CX Recording manager helps document agreements, and manage long-term storage of recordings. For call centers, our Wallboard helps managers monitor employee performance, and 3CX Post Call Surveyor helps ensure your interactions with customers are meeting their needs.

Manufacturing

Safety in manufacturing facilities is crucial and our 3CX Emergency (911) Notifier ensures immediate notifications through panic and alarm buttons programmed on all your phones. Our 3CX Audio Scheduler eliminates the need for costly or antiquated systems used for scheduled announcements (shift changes, breaks, etc.). Our recording and voicemail management tools promote effective communications through email notifications, group voicemail, and voicemail escalation. Custom integrations with your line of business applications help ensure important interactions with customers are documented. Check out all of our tools to make sure you are getting the most out of your 3CX investment.

Educational Institutions

Safety is an important focus for any educational facility. Ensuring fast response when emergencies arise is critical. Our 3CX Emergency (911) Notifier ensures you know exactly where the issue is, and ensures immediate notifications are sent to critical staff. Panic and alarm buttons can be programmed on every phone. 3CX Audio scheduler can eliminate the need for proprietary solutions for scheduled audio (school start, class changes, recess, etc.). Ensuring mandated phone recordings and voicemail are preserved and archived for public record can be accomplished using our archival tools – 3CX Recording Manager and 3CX Voicemail Manager. Utilizing our automated dialer solutions ensure parents are aware of the status of lunch accounts, library resources, field trips, etc. See how our tools can help your facilities be more secure.

TRY FOR FREE

Discover our free tools

3CX Holiday Importer

This FREE utility simplifies the task of updating the holiday schedule in 3CX. Quickly import all your national and...

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3CX Call Counter

This FREE utility allows you to monitor your simultaneous calls in real-time, and graph utilization over time. You can...

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3CX Click to Call

This FREE utility enables your customers to enter their phone number and immediately receive a phone call from your...

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CUSTOMER TESTIMONIALS

Great reviews from people who use VoIPTools

TECHNOLOGY

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    3CX

    Our Relay communicates with the 3CX Call Control API to execute commands and broadcast events between 3CX and VoIPTools products

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    VoIPTools Relay

    Enables multiple applications to communicate with 3CX whether your PBX is local or hosted in the cloud.

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    VoIPTools

    VoIPTools products communicate with 3CX through the VoIPTools Relay Agent.

Are you a nerd? Let’s look at the guts:

No Need to Modify the Firewall

Uses Transaction Queues

Secure Communications

Scaleable Infrastructure

World-wide Architecture

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Get the Best Solution for your Business

Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment. Call us today!

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