CRM Plugins by VoIPTools
Whether your business focuses on Sales, Marketing, Customer Service, or Support our 3CX CRM plugins can enforce the use of your CRM, reduce the time needed to manage contacts, and improve customer interactions. Do you need a custom integration? We can help integrate your CRM with 3CX and maximize your investment.
Dialers come is many forms, whether it’s a traditional robo dialer like 3CX Dialer, or a preview dialer like 3CX Surveyor, or non-traditional dialers that automate dialing functions including scheduled calls like 3CX Audio Scheduler, or demand based dialers like 3CX On Call Manager and 3CX Click-To-Call. Regardless of your needs, VoIPTools has a solution to meet every need. Need a custom solution? We can help there too!
Emergency related add-ons
Responding quickly to emergency situations can be greatly enhanced through tight integration with your 3CX phone system.
Implementing 3CX 911 notifier ensures your emergency personnel know instantly where the problem exists, and turns any phone into on-demand alarms, panic buttons, and more. 3CX On Call manager escalates emergencies to an ever-expanding group of staff. Our routing solutions can ensure important calls get routed to the right place.
Whether you need tools for emergency notification, or tools to document what happened, VoIPTools has the needed solutions. And if you need a custom solution, we can help there too!
Managing recordings, either for regulatory compliance, documentation, storage management, or quality control, VoIPTools has the right tools for you.
With 3CX Recording Manager you can add notes to a call, score how your CSR handled the customer, create permanent archives, convert recordings to MP3 format, and define retention policies. 3CX Voicemail Manager enables you to transcribe the conversation, escalate unheard voicemails, utilize group voicemail boxes, forward the voicemail as an email attachment in MP3 format, and define retention policies.
These add-ons are a must-have for any organization that needs to manage recordings and voicemails.