3CX Dialer by VoIPTools

Dial phone numbers from your database for appointment reminders, scheduled deliveries, or debt collection. Provide custom messages for each call, and route calls to a customer service representative.
Manufacturer: VoIPTools

3CX Dialer was designed from the ground up specifically for 3CX.  With 3CX Dialer you can automate the unattended calls to patients, customers or students using unique contact lists (campaigns).  When used in conjunction with Voice Application Designer (VAD) applications, virtually any scenario can be supported.

Use Cases:

  • Appointment Reminders (medical, service, delivery)
  • Payment collections
  • School reminders:  closings / lunch accounts / library fees / unexcused absences 
  • Community emergency notifications
  • Political campaign messages
  • Fund raisers
  • Satisfaction Surveys
  • Solicit


  • Supports multiple campaigns
  • Supports an unlimited number of simultaneous calls *
  • Pull appointments from CRM / Practice Management applications
  • Update CRM / Practice Management information
  • Utilize text-to-speech for customized message
  • Play pre-recorded messages
  • Special discounts for schools
  • Route calls to customer service reporesentatives
  • Send email and SMS text message notifications **

*  Number of simultaneous calls is dependent on 3CX license and available trunks / bandwidth
** SMS notifications are performed by sending emails to the cell carrier's email-to-sms gateway


  • Decrease missed appointments
  • Eliminate monthly or per-transaction fees charged by hosted solutions
  • Eliminate wasted staff time associated with manual dialing
  • Increase revenue
  • Increase compliance 
  • Increase safety


3CX Version 12-14
Microsoft .Net 4.6
Microsoft SQL Server 2008 Express (free) and above
Windows 7 Pro, Windows server 2008 R2 and above (64 bit)
Internet Information Server (IIS) 7.0 and above (for optional Contact Manager) *

*Note:  You can install Abyss and IIS on the same computer.


Version 14.0.83  November 18, 2016

  • Added support for sending email and SMS text notifications
  • Added support for latest VoIPTools Relay
  • Updated the text-to-speech engine
  • Updaed controls to the latest version
  • Fixed issue with phone numbers in Contact Manager
  • Fixed issue with adding appointments in Contact Manager


Version 2.1.1   May 16, 2014

  • Added support for VoIPToys Relay
  • Added support for pre-recorded messages
  • Added support for automatic updates
  • Added support for new Text-to-Speech engine
  • Upgraded to use Entity Framework 6.1
  • Upgraded to support 3CX Version 12
  • Upgraded controls
  • Upgraded VoIPToys libraries


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