From my perspective, this is a significant change in direction on the part of 3CX.
On October 4th, 2019, Nick Galea, CTO and Founder of 3CX said on the 3CX forums:
The Windows client will not always exist. A windows softphone will, thats a different thing. Client side CRM integration has been deprecated already.
On March 25, 2020 Nick Galea, CTO and Founder of 3CX had this to say about 3CX Phone for Windows:
The links are going back in Update 5. It was never the intention to discontinue a windows softphone but rather make the client more like a softphone. That said, in update 5 we have put a lot of work into the current Windows client – updating its libraries, fixing issues and making it more efficient, with a view to keeping it as a client for the coming years.
On March 31, 2020, a 3CX newsletter stated:
We also decided to update and improve the Windows client. We integrated our new APIs, updated its libraries, fixed outstanding issues and made it much more efficient. All with a view to keep it as a client for the coming years. More improvements are planned such as bringing CSTA support to it.
Update 5 should be released by the end of the month and it’s important to update as soon as possible this time. Plan for it now.
In reply to Nick’s post, I asked for further clarification regarding whether 3CX would also continue to support CRM plugins for Windows and whether they will re-release the 3CX plugins that were removed from their website and flagged as unsupported.
It is unclear whether 3CX Phone will be stripped down to just a soft phone, or whether it will continue to have wallboard, manager, and reception views or support CRM plugins. There are some CRM plugins that 3CX never ported over to the server-side integration simply because it wasn’t possible. That includes: Outlook, DATEV and TAPI. Maybe that will encourage 3CX to continue to support plugins, or perhaps more accurately … not kill the feature.
Stay tuned…posted on April 1, 2020
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