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January 7, 2022

3CX V18 SP2: Voicemail and On-Call Manager fixes

Matthew Orr Leave a Comment
  Updates: With the release of 3CX V18 Service Pack 2 (SP2), 3CX has changed how voicemails are managed internally. In previous versions of 3CX, each voicemail was saved as an audio file on the 3CX server (.wav). Each audio file had a companion (.xml) file that contained detailed information about the voicemail including whether the voicemail had been heard. With the release of 3CX V18 SP2, 3CX has eliminated the XML files and now
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December 14, 2021

3CX V18 SP2 Breaking Change

Matthew Orr Leave a Comment
  On Wednesday December 8th, 2021 3CX released 3CX version 18 Service Pack 2 (SP2). This release did not go through the regular 3CX beta process and thus provided no opportunity for us to test SP2 prior to the release by 3CX. We strongly urge our customers to turn off 3CX automatic updates SP2 changes how voicemails are handled by 3CX. This change breaks several features in Voicemail Manager and On Call Manager. The change
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August 11, 2021

New Advanced Installers

Matthew Orr Leave a Comment
For the past 8 years we have used a custom-built installer we developed for our tools. This was necessary because of a requirement imposed by 3CX that was not supported by any of the commercial installers. Fortunately, 3CX removed the requirement and we are now able to use a commercial tool for performing all our installations. Our new installers offer several advantages: We can automatically install and configure required prerequisites including .Net, SQL Server Express,
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July 8, 2021

Compatibility with 3CX Alpha release

Matthew Orr Leave a Comment
I am a little surprised that I’m feeling compelled to make this post, but the fact is that we are seeing customers already upgrading their production 3CX servers from V16 to V18 Alpha 4 and 5.  Sometimes the upgrades were unintentional, while other times it was a deliberate choice.  Nevertheless, 3CX clearly states that the Alpha and Beta versions are NOT recommended for production use.  While I have heard some reports that these early Alpha
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September 17, 2020

IMPORTANT: Update your Relay today!

Matthew Orr Leave a Comment
  When you upgrade your 3CX server to V16 Update 6, you MUST also update the VoIPTools Relay.  3CX made breaking changes to the Call Control API which required an update to our Relay.  If you are having trouble starting the Relay service, and you recently upgraded 3CX to Update 6, this is a good indicator that you have not updated your Relay.  
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August 27, 2020

VoIPTools is ready for 3CX V16 Update 6

Matthew Orr Leave a Comment
Update 6 Compatibility   One of the significant advantages of our VoIPTools Relay is the ability to quickly respond to changes made by 3CX. With 3CX V16 Update 6, 3CX made some breaking changes to the 3CX Call Control API.  However, because our applications do not talk directly to the Call Control API, but instead talk to our Relay, the only application we needed to update to accommodate Update 6 was our Relay. The result
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July 28, 2020

End of support for 3CX V15.5

Matthew Orr Leave a Comment
As of July 1, 2020, 3CX is no longer supporting version 15.5 of their PBX. At VoIPTools we follow the support policies of 3CX. As a result, we have discontinued primary support for our 15.5 tools. This means no further development will be made for these older versions of our tools. We strongly urge you to upgrade your 3CX server and our tools to the latest versions (as of this post, V16 update 5). You
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April 1, 2020

3CX Phone for Windows will be supported “for years to come”

Matthew Orr Leave a Comment
  From my perspective, this is a significant change in direction on the part of 3CX. On October 4th, 2019, Nick Galea, CTO and Founder of 3CX said on the 3CX forums: The Windows client will not always exist. A windows softphone will, thats a different thing. Client side CRM integration has been deprecated already. On March 25, 2020 Nick Galea, CTO and Founder of 3CX had this to say about 3CX Phone for Windows:
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April 9, 2019

New Relay / New Architecture

Matthew Orr Leave a Comment
  With the release of 3CX version 16, a ton of changes were made to the 3CX Call Control API. One of the biggest changes was the removal of most of the multi-tenant features held over from earlier versions of 3CX. But they have removed a large number of other methods our tools use. After looking at all the changes that would be required to get our current Relay to work with the new API,
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February 8, 2019

AutoTask, ConnectWise, Zendesk EOL

Matthew Orr Leave a Comment
  When we started building tools for 3CX we were strongly urged by 3CX to focus on and build CRM plugins, which we did with considerable investment in both dollars and effort. Our CRM Plugins to this day far exceed the capabilities of the 3CX provided plugins. However, it’s clear that in spite of what 3CX is saying publically, 3CX Phone for Windows (and the associated plugins) is going to go away. And that means
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