It’s no longer a all-or-nothing choice! The cost of transcribing voicemails is very reasonable.  Even so, in very large organizations a tiny cost can add up over time.  Having the ability to choose which extensions are transcribed is an important feature.  Perhaps you only want to transcribe the CEO’s or selected managers’ voicemails.  The latest release of Voicemail Manager allows you to selectively choose which extensions are transcribed.  It’s no longer an all-or-nothing choice!  

  Leader Board In the coming days, we will be releasing an update to our existing wallboard to include some additional views.  Our original wallboard view is a “Leader Board” that displays agent activity with the most productive agents listed at the top of the list while less productive agents fall toward the bottom.  It’s a great tool for motivating staff to be productive by introducing some gamification elements to the work environment while allowing managers

Linux Relay Development Sometimes progress seems to happen at a snail’s pace, and at other times progress is breathtaking. Our Linux development efforts started out slow, but recently the pace has quickened and I’m truly excited to watch our progress unfold. Hang on, things are about to get a little crazy at VoIPTools (if it hasn’t already been crazy here for the last year or more). As one of the lead programmers here at VoIPTools

  Keeping track of phone calls in the 3CX Call Control API is a messy business. It’s been particularly challenging getting our dialer to work in all environments. One of the challenges was making outbound calls, getting the resulting unique 3CX call ID, playing the correct prompt, and then transferring the call. The complexity of this process was compounded by the need to control the outbound caller ID, and handling the prepending and stripping of

Finding time is always a challenge for me.  But I thought it might be beneficial for me to highlight whenever we add a new feature to one of our products here in my blog.  Let’s see if I can make this a habit. Robo Dialer:  We have been working hard on the dialer to make it more efficient.  One of the recent changes was to eliminate the use of some of the CFD applications and

    Today we added three new tools to enhance our support offerings and ideas management! Support Forums It’s been a long time coming, but we finally got around to adding moderated support forums. If you have questions and you are looking for help either from our support staff, or the community, the forums are now available. https://www.voiptools.com/community/   Idea Management Also, we have added a place for you to submit product ideas and feature

  We have a customer who has over 100 queues. They discovered managing large numbers of agents and queues to be a daunting tasks. We built this custom add-on to simplify their task. With this add-on, the user can select multiple (or all) queues, then select the agents they want to assign to the queues, and instantly assign the agents to the queues. They can also assign the order of the agents in the queues.

  Our good friends at Electronic Frontier Ltd (EFL) have created an informational video to showcase the features and user interface of 3CX Voicemail Manager. EFL is the premiere 3CX distributor in the UK. Special thanks to Eddie for taking the time to create the video! Be sure to take a peek at our new co-branding feature. Now you can easily add your own logo and change colors right from within the web portal. This

Last week we added a new feature to our existing 3CX Exporter tool. In addition to synchronizing the data in the 3CX PostgreSQL database with SQL or MySQL, we now can parse the CDR files 3CX optionally creates and put the data in a database table. Having the ability to import the CDR records is great for creating custom reports, and the data structure of the information in the CDR files is easy to understand

We have released a new add-on product “3CX Caller ID”. This add-on is included in the Universal Suite making Universal even more attractive. The Challenge 3CX doesn’t provide the ability to change your outbound caller ID on-the-fly. Your built-in choices are (1) set an outbound caller ID on the trunk, or (2) on the extension. You can’t currently assign a caller ID to an outbound rule for example. So, what do you do if you