When we started building tools for 3CX we were strongly urged by 3CX to focus on and build CRM plugins, which we did with considerable investment in both dollars and effort. Our CRM Plugins to this day far exceed the capabilities of the 3CX provided plugins. However, it’s clear that in spite of what 3CX is saying publically, 3CX Phone for Windows (and the associated plugins) is going to go away. And that means

  I received some really good news today from 3CX. Initially when 3CX V16 was first announced we were told the Call Flow Designer (CFD) would no longer be included. In its place, we would write code using some type of scripting language… no more CFD. A month or so later we were told that the CFD would be released for V16 around the Service Pack 1 timeframe (That’s still the estimated release timeframe), but

Yesterday we had our first Alpha install of our new Linux relay at a customer site. I was pretty pleased with the results because the Relay worked flawlessly. Our new Linux Relay is written in C# (.Net Core — same as 3CX).  It doesn’t require any special SDKs or .Net installs because our Relay is “self-contained” (for those of you who know what that means in the .Net Core world).  Essentially, you copy the files

    3CX has effectively made it necessary for all 3CX customers to upgrade to 3CX 15.5 SP6. While it is “possible” to continue to run older versions of 3CX, the risk of doing so makes it infeasible for a production environment. For those who have not heard, 3CX had to make changes to their activation servers (for security reasons). The changes mean that you can no longer activate 3CX servers older than V15.5 SP6.

  We were asked by a call center customer if Recording Manager could be configured to only record inbound external calls.  The answer now is “yes”.  While 3CX may still record all the calls, behind the scenes, Recording Manager can delete any recordings made of calls that are not inbound external calls. In large 3CX deployments, storage can quickly be consumed by recordings.  This feature deletes unwanted recordings in real-time.  This is different from a

  It’s no longer a all-or-nothing choice! The cost of transcribing voicemails is very reasonable.  Even so, in very large organizations a tiny cost can add up over time.  Having the ability to choose which extensions are transcribed is an important feature.  Perhaps you only want to transcribe the CEO’s or selected managers’ voicemails.  The latest release of Voicemail Manager allows you to selectively choose which extensions are transcribed.  It’s no longer an all-or-nothing choice!  

  Leader Board In the coming days, we will be releasing an update to our existing wallboard to include some additional views.  Our original wallboard view is a “Leader Board” that displays agent activity with the most productive agents listed at the top of the list while less productive agents fall toward the bottom.  It’s a great tool for motivating staff to be productive by introducing some gamification elements to the work environment while allowing managers

Linux Relay Development Sometimes progress seems to happen at a snail’s pace, and at other times progress is breathtaking. Our Linux development efforts started out slow, but recently the pace has quickened and I’m truly excited to watch our progress unfold. Hang on, things are about to get a little crazy at VoIPTools (if it hasn’t already been crazy here for the last year or more). As one of the lead programmers here at VoIPTools

  Keeping track of phone calls in the 3CX Call Control API is a messy business. It’s been particularly challenging getting our dialer to work in all environments. One of the challenges was making outbound calls, getting the resulting unique 3CX call ID, playing the correct prompt, and then transferring the call. The complexity of this process was compounded by the need to control the outbound caller ID, and handling the prepending and stripping of

Finding time is always a challenge for me.  But I thought it might be beneficial for me to highlight whenever we add a new feature to one of our products here in my blog.  Let’s see if I can make this a habit. Robo Dialer:  We have been working hard on the dialer to make it more efficient.  One of the recent changes was to eliminate the use of some of the CFD applications and