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September 17, 2020

IMPORTANT: Update your Relay today!

Matthew Orr Leave a Comment
  When you upgrade your 3CX server to V16 Update 6, you MUST also update the VoIPTools Relay.  3CX made breaking changes to the Call Control API which required an update to our Relay.  If you are having trouble starting the Relay service, and you recently upgraded 3CX to Update 6, this is a good indicator that you have not updated your Relay.  
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August 27, 2020

VoIPTools is ready for 3CX V16 Update 6

Matthew Orr Leave a Comment
Update 6 Compatibility   One of the significant advantages of our VoIPTools Relay is the ability to quickly respond to changes made by 3CX. With 3CX V16 Update 6, 3CX made some breaking changes to the 3CX Call Control API.  However, because our applications do not talk directly to the Call Control API, but instead talk to our Relay, the only application we needed to update to accommodate Update 6 was our Relay. The result
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July 28, 2020

End of support for 3CX V15.5

Matthew Orr Leave a Comment
As of July 1, 2020, 3CX is no longer supporting version 15.5 of their PBX. At VoIPTools we follow the support policies of 3CX. As a result, we have discontinued primary support for our 15.5 tools. This means no further development will be made for these older versions of our tools. We strongly urge you to upgrade your 3CX server and our tools to the latest versions (as of this post, V16 update 5). You
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April 1, 2020

3CX Phone for Windows will be supported “for years to come”

Matthew Orr Leave a Comment
  From my perspective, this is a significant change in direction on the part of 3CX. On October 4th, 2019, Nick Galea, CTO and Founder of 3CX said on the 3CX forums: The Windows client will not always exist. A windows softphone will, thats a different thing. Client side CRM integration has been deprecated already. On March 25, 2020 Nick Galea, CTO and Founder of 3CX had this to say about 3CX Phone for Windows:
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April 9, 2019

New Relay / New Architecture

Matthew Orr Leave a Comment
  With the release of 3CX version 16, a ton of changes were made to the 3CX Call Control API. One of the biggest changes was the removal of most of the multi-tenant features held over from earlier versions of 3CX. But they have removed a large number of other methods our tools use. After looking at all the changes that would be required to get our current Relay to work with the new API,
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February 8, 2019

AutoTask, ConnectWise, Zendesk EOL

Matthew Orr Leave a Comment
  When we started building tools for 3CX we were strongly urged by 3CX to focus on and build CRM plugins, which we did with considerable investment in both dollars and effort. Our CRM Plugins to this day far exceed the capabilities of the 3CX provided plugins. However, it’s clear that in spite of what 3CX is saying publically, 3CX Phone for Windows (and the associated plugins) is going to go away. And that means
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February 8, 2019

3CX V16 Call Flow Designer

Matthew Orr Leave a Comment
  I received some really good news today from 3CX. Initially when 3CX V16 was first announced we were told the Call Flow Designer (CFD) would no longer be included. In its place, we would write code using some type of scripting language… no more CFD. A month or so later we were told that the CFD would be released for V16 around the Service Pack 1 timeframe (That’s still the estimated release timeframe), but
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January 9, 2019

Linux Progress! Want to be a beta tester?

Matthew Orr Leave a Comment
Yesterday we had our first Alpha install of our new Linux relay at a customer site. I was pretty pleased with the results because the Relay worked flawlessly. Our new Linux Relay is written in C# (.Net Core — same as 3CX).  It doesn’t require any special SDKs or .Net installs because our Relay is “self-contained” (for those of you who know what that means in the .Net Core world).  Essentially, you copy the files
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December 5, 2018

Ending support for older versions of 3CX

Matthew Orr Leave a Comment
    3CX has effectively made it necessary for all 3CX customers to upgrade to 3CX 15.5 SP6. While it is “possible” to continue to run older versions of 3CX, the risk of doing so makes it infeasible for a production environment. For those who have not heard, 3CX had to make changes to their activation servers (for security reasons). The changes mean that you can no longer activate 3CX servers older than V15.5 SP6.
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October 24, 2018

Recording Manager: New Feature — Record only inbound external calls

Matthew Orr Leave a Comment
  We were asked by a call center customer if Recording Manager could be configured to only record inbound external calls.  The answer now is “yes”.  While 3CX may still record all the calls, behind the scenes, Recording Manager can delete any recordings made of calls that are not inbound external calls. In large 3CX deployments, storage can quickly be consumed by recordings.  This feature deletes unwanted recordings in real-time.  This is different from a
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