Keeping track of phone calls in the 3CX Call Control API is a messy business. It’s been particularly challenging getting our dialer to work in all environments. One of the challenges was making outbound calls, getting the resulting unique 3CX call ID, playing the correct prompt, and then transferring the call. The complexity of this process was compounded by the need to control the outbound caller ID, and handling the prepending and stripping of

Finding time is always a challenge for me.  But I thought it might be beneficial for me to highlight whenever we add a new feature to one of our products here in my blog.  Let’s see if I can make this a habit. Robo Dialer:  We have been working hard on the dialer to make it more efficient.  One of the recent changes was to eliminate the use of some of the CFD applications and

    Today we added three new tools to enhance our support offerings and ideas management! Support Forums It’s been a long time coming, but we finally got around to adding moderated support forums. If you have questions and you are looking for help either from our support staff, or the community, the forums are now available. https://www.voiptools.com/community/   Idea Management Also, we have added a place for you to submit product ideas and feature

  We have a customer who has over 100 queues. They discovered managing large numbers of agents and queues to be a daunting tasks. We built this custom add-on to simplify their task. With this add-on, the user can select multiple (or all) queues, then select the agents they want to assign to the queues, and instantly assign the agents to the queues. They can also assign the order of the agents in the queues.

  Our good friends at Electronic Frontier Ltd (EFL) have created an informational video to showcase the features and user interface of 3CX Voicemail Manager. EFL is the premiere 3CX distributor in the UK. Special thanks to Eddie for taking the time to create the video! Be sure to take a peek at our new co-branding feature. Now you can easily add your own logo and change colors right from within the web portal. This

Last week we added a new feature to our existing 3CX Exporter tool. In addition to synchronizing the data in the 3CX PostgreSQL database with SQL or MySQL, we now can parse the CDR files 3CX optionally creates and put the data in a database table. Having the ability to import the CDR records is great for creating custom reports, and the data structure of the information in the CDR files is easy to understand

We have released a new add-on product “3CX Caller ID”. This add-on is included in the Universal Suite making Universal even more attractive. The Challenge 3CX doesn’t provide the ability to change your outbound caller ID on-the-fly. Your built-in choices are (1) set an outbound caller ID on the trunk, or (2) on the extension. You can’t currently assign a caller ID to an outbound rule for example. So, what do you do if you

With the release of 3CX 15.5 Service Pack 3 yesterday, we have received several inquiries about whether our products are compatible with the new release. The short answer is “Yes”.  We updated our two production 3CX servers, and several test servers and had no issues. However, we have had 3 reports where the server required a .Net update to resolve a “missing file” issue. The solution is to install the latest .Net framework updates. It

January 26, 2018: This recording of our weekly webinar covers one of our most popular add-ons included in our Universal subscription — 3CX Emergency (911) Notifier ensures that when an emergency takes place the correct people are notified, by phone, email, SMS text, and desktop alerts.  With this tool you know exactly where the emergency is taking place.  It also includes panic buttons and continuous alarms. I encourage you to watch the recorded webinar below

January 12, 2018: This recording of our most recent webinar covers the basics of several of our most popular add-ons for 3CX. I’m posting this recording for those who couldn’t make it at the scheduled time, or wish to review the information a second time. This year we plan to hold regular webinars about our products, and what’s new or coming to VoIPTools, as well as partner benefits, and more.  Today was our first webinar