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I'm able to register my license key, and everything looks to be properly set up, but I'm not getting screen pops.
Topic starter
Posted : 17/06/2019 12:06 pm
Here are a couple of things to try:
- Ensure you have registered your license key on each workstation using the plugin
- Set your preferences to screen pop either on Ringing or Answered (recommend "ringing")
- Be sure you "Enabled" your plugin
- Restart 3CX Phone
- Ensure you can see presence information in 3CX Phone -- required for the plugin to work.
- If your 3CX server is in a different subnet than your clients, call support for assistance.
This post was modified 3 years ago by Matthew Orr
Topic starter
Posted : 17/06/2019 12:11 pm
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