Program logic of Po...
 
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Program logic of Power Dialer

valerii.smovzhenko
(@valerii-smovzhenko)
New Member Customer

Hello everybody!

I would like to know about the logic of outbound calls. Who starts calling where?

Currently, I get unanswered calls in the queue without calling to external number and Queue,  when launching a campaign.

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Topic starter Posted : 23/11/2021 5:12 am
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Matthew Orr
(@adminvoip)
Member Admin

When you create a new campaign and choose "Setup", what "Transfer Call To Dialer App" type are you selecting?

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Posted : 23/11/2021 7:11 am
valerii.smovzhenko
(@valerii-smovzhenko)
New Member Customer

@adminvoip

Call Handling :

Transfer Call To Dialer App : Transfer Call To Extention

Transfer Call Settings :

Transfer To : 9020 (my test Queue where are 2 agents in ready status)

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Topic starter Posted : 23/11/2021 7:25 am
valerii.smovzhenko
(@valerii-smovzhenko)
New Member Customer
Lost Call in Queue test (9020) from Caller ID '' Queue: 9020 [test] caller:
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Topic starter Posted : 23/11/2021 8:12 am
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