Surveyor

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What’s New:

• Supports Linux.
• Now you can monitor the activities of your inbound / outbound call center with 3CX Competitive Wallboard. This web application allows managers and agents to view in real-time each agent’s performance and whether they have met their weekly and monthly call quota.

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This tool as been superseded by our new REST / RPC API built into the new VoIPTools Relay.  The old HTTP API is only available for backwards compatibility with existing customers.  New customers should use the new API.

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What’s New:

• Supports Linux.
• Minor Bugs were fixed.
• Reports screen enables you to view the sales report, performance report and call report for all the campaigns in the 3CX Surveyor. As a manager, you can filter the records by entering details in any one of the column headers and export data in various formats like pdf, xls, xlsx, rtf or csv.
• 3CX Surveyor is a dialer solution that gives you a very “high-touch” environment where you as a company know all about your customers even before you call them. With 3CX Surveyor, your agents can place calls to your customers, read survey scripts, and record information into a database. It includes a built-in mini CRM!

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What’s New:

• Supports Linux

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What’s New:

• Supports Linux
• Customers can work with the same agents in multiple groups without any need of removing agents from existing groups and adding to the required groups..

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What’s New:

• Customers were able to use Amazon Poly Voice feature having multiple number of voices to create their Auto_Self_ID instead of Windows TTS voice.

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What’s New:

• “3CX Auto Logout” monitors whether a queue agent has missed multiple consecutive calls. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.
  Ex:-If an agent forgets to log out of a queue before leaving their desk, having their phone ring with nobody there to answer.

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What’s New:

• Supports Linux
• With 3CX Audio Scheduler you can schedule the playing of tones or alarms over your paging system (and phones). 3CX Audio Scheduler is great for notifying employees of break times, shift changes, and more. You can schedule multiple alarms throughout the day. You can play custom tones to meet your specific needs — including fire alarms, tornado warnings, or shift change notifications. 3CX Audio Scheduler is a perfect solution for Schools, Airports, Shift work.

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What’s New:

• “3CX Auto Logout” monitors whether a queue agent has missed multiple consecutive calls. If the permitted number of missed calls is exceeded, the service will automatically log the agent out of the queue.
  Ex:-If an agent forgets to log out of a queue before leaving their desk, having their phone ring with nobody there to answer.

MORE DETAILS

What’s New:

• Supports Linux.
• Minor Bugs were fixed.
• Reports screen enables you to view the sales report, performance report and call report for all the campaigns in the 3CX Surveyor. As a manager, you can filter the records by entering details in any one of the column headers and export data in various formats like pdf, xls, xlsx, rtf or csv.

MORE DETAILS

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What’s New:

• Supports Linux
• Customers can work with the same agents in multiple groups without any need of removing agents from existing groups and adding to the required groups..

MORE DETAILS

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What’s New:

• Companies that use Microsoft Active Directory (AD) may want to ensure that when a user is deleted from AD, then the user is deleted from the 3CX too.
• 3CX Phone System has the ability to download all of your current user settings from your Active Directory Server.
• lf the user’s data such as first and last names, mobile numbers, and email addresses will be queried from the Active Directory and extensions will be created with a click of a button. This will save the administrator a great amount of time and resources.

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What’s New:

• Customers were able to use Amazon Poly Voice feature having multiple number of voices to create their Auto_Self_ID instead of Windows TTS voice.

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What’s New:

• ‘3CX Do Not Call’ is a Windows service that monitors all outbound calls. If the dialed number is on an internal Do-Not-Call list, then the call will be dropped; and the dialing extension will receive an email notification.

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What’s New:

• Customers can create TTS message (.wav file) using Amazon Web Services.

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