Ability to dynamically add overflow agents to queues when SLA is breached. Rather than overflowing callers to another queue when callers exceed the max number of callers waiting in the queue or max hold times, why not automatically add more agents to...
3CX Provides X Statuses. You may also want to add your own custom statuses for reporting purposes, and have reports and a wallboard that enables managers to monitor how much time is spent in a status, and display the current status of an agent.
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