Ideas

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Idea
1
vote
3
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asked 2 months ago by
updated 1 month ago by
Category: New add-ons
A better way to either autofill or manage BLF's. As manually adding 30-60 BLF's when physical phones have sidecarts is a painful process. Possibly a way of autofilling from a certain BLF number, or allowing copying of existing setup extensions so ext...
2
votes
15
views
asked 2 months ago by
updated 2 months ago by
♥ 1
Build a small service that copies all blocked IP addresses you have entered within 3CX up to a cloud-based central repository of questionable IP addresses. This repository keeps track of how many submissions (individual 3CX servers) have submitted th...
1
vote
9
views
asked 2 months ago by
Category: New add-ons
Ability to dynamically add overflow agents to queues when SLA is breached. Rather than overflowing callers to another queue when callers exceed the max number of callers waiting in the queue or max hold times, why not automatically add more agents to...
0
votes
8
views
asked 2 months ago by
Category: New add-ons
3CX Provides X Statuses. You may also want to add your own custom statuses for reporting purposes, and have reports and a wallboard that enables managers to monitor how much time is spent in a status, and display the current status of an agent.

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