Managing large numbers of agents and queues

Managing large numbers of agents and queues

 

We have a customer who has over 100 queues. They discovered managing large numbers of agents and queues to be a daunting tasks. We built this custom add-on to simplify their task.

With this add-on, the user can select multiple (or all) queues, then select the agents they want to assign to the queues, and instantly assign the agents to the queues. They can also assign the order of the agents in the queues. It’s just as easy to remove agents from the queues too.

Do you have the same challenge? We can help.

posted on  April 27, 2018

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