Auto Voicemail
ABOUT THE PRODUCT
Auto Voicemail
Are you interested in improving the productivity of your call center agents? Do you make lots of outbound calls? Are you tired of the mundane task of leaving the same voicemail over and over? Do you feel like so much of your time is wasted repeating the same message throughout the day? Then you need 3CX Auto Voicemail!
With 3CX Auto Voicemail, when you are routed to a customer's voicemail box, you can let 3CX leave the voicemail for you. Simply select a recording from your list and 3CX will immediately remove you from the call while 3CX leaves the message for you. 3CX Auto Voicemail let's you instantly get to the next call without wasting time leaving yet another voicemail message.
3CX Auto Voicemail is conceptually a very simple application, but it solves a real sink-hole problem... call center agent's time wasted leaving the same voicemails over and over. With every job we have tasks we wish we could avoid. With this tool, hopefully we make the job of a call center agent a lot better -- by removing a tedious chore, while allowing staff to focus on being more productive.
Matthew Orr- Founder: VoIPTools, LLC
CORE FEATURES
The best solutions for your company
Web-based Client for Easy Access
Because Auto Voicemail is a web application there is nothing to install on the client computer. And updates are instantly available for all users.
Record Messages Using Your Phone
Creating a new recorded message is simple. 1. Type a name for the recording, 2. 3CX will call your extension, 3. Record your message. A new recording will show up in your list.
Upload Professional Recordings
In addition to recording messages using your phone, you can also upload professionally recorded messages to give that extra "polish" to your communications.
Instantly Transfer The Call
When you select a prerecorded message, the call is instantly transferred to a special extension that plays your message. No ringing. No "transferring your call" message. No pause. The customer experience is perfect.
Some of the benefits
Increased Productivity
Increase agent productivity by eliminating the time wasted leaving voicemail messages. Let 3CX do it for you. Spend your time contacting customers rather than leaving time-consuming voicemail messages
Improved Job Satisfaction
Eliminate the tedium and draining repetition of speaking the same voicemail over and over every day. We can improve job satisfaction by eliminating a an unpleasant task.
Consistent Message
Develop a carefully crafted message and deliver that message consistently every time.
With Auto Voicemail you can carefully script your message, record the message with just the right inflection, then guarantee your message is perfect every time.
Simple to Use
We made sure using 3CX Auto Voicemail is pathetically simple to use because we know if it isn't easy, people won't uses. It couldn't be any easier!
FIND OUT MORE
More details about the feature
Our good friends at Electronic Frontier Ltd (EFL) have created an informational video to showcase the features and user interface of 3CX Auto Voicemail. EFL is the premiere 3CX distributor in the UK. Special thanks to Eddie for taking the time to create the video!
3CX Auto Voicemail By VoIPTools
- 3CX Version 15.5 Pro (Windows Only)
- Windows Pro 8-10, Windows Server 2008 R2 and Above
- Internet Information Server V7 and above
- SQL Server 2012 Express and above
- .Net 4.6
3CX Version 15.5 Windows
Version 1.0.0 December 6th 2017
- Initial Public Release
FAQ’S & KNOWLEDGEBASE
Anything unclear?
Need more info? Check out our knowledgebase
To record a new message:
1. Click the Record button
2. Type the name of the recording
3. Press Call my Extension and 3CX will call your extension
4. Record your message
There is nothing to install on your workstations. Simply install 3CX Auto Voicemail on your server, and all your agents get access instantly.
They will never know you didn't leave the message in their voicemail box. There is no delay, no audio quality issues, no ringing. It's exactly as if you spoke the voicemail yourself.
Nope, you can have as many agents as you want. 3CX Auto Voicemail is included with your VoIPTools Universal Subscription
No! You make the recordings using your own voice so it sounds exactly as if the message was spoken by you. Everyone has their own personalized recordings.
Currently we support the Windows version of 3CX version 15.5 Pro. We will start development of Linux versions in the first quarter of 2018.