Easily Track Agent Performance
NEW! Now supports the Linux version of 3CX
Now you can monitor the activities of your inbound / outbound call center with 3CX Competitive Wallboard. This web application allows managers and agents to view in real-time each agent's performance and whether they have met their weekly and monthly call quota.
3CX's standard wallboard is great for tracking basic statistics, but our customers wanted more! So we created our "Competitive" or "Enhanced" Wallboard that tracks much more information and tracks inbound AND outbound statistics. Please take a close look at our Wallboard and see just how amazing it can be for your business or organization!Matthew Orr- Founder: VoIPTools LLC
The best solutions for your company
Set specific call quotas for each agent. You can create daily, weekly, and monthly call quotas!
Managers can simply choose which statistics to display on the wallboard, and which to not display!
VoIPTools Enhanced (competitive) Wallboard for 3CX can track inbound AND outbound call stats!
Display the Wallboard on a large screen in your call center, or only allow managers to view the Wallboard!
VoIPTools Wallboard will continue to gain more and more features, but will ALWAYS be simple to use!
New! Display the agent's current 3CX Presence status in real-time. You can also report on presence usage over time so you know how often and for how long an agent was in each status.
Now you can monitor how long an agent has been idle (time since their last call) and how much of their day has been idle.
Some of the benefits
Agents can see who has made the most calls, and which agents have met their call quotas for the week and month. Making individual performance public fosters a competitive environment and encourages agents to work harder.
Managers now have greater visibility into who is producing and who is not... in real-time. After all, you cannot address performance issues if you do not know what is happening!
Now you have real numbers you can use to measure important performance statistics and make informed decisions. Track call volumes, presence statuses, idle time, missed calls, talk time, and more.
Updated on : 18 November,2020
Version info : 16.0.153
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More details about the feature
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment. Call us today!Contact Us