Track how much time agents are spending in each status.
Now you can easily report on historical presence data — something you cannot do with 3CX out of the box!
Map to 3CX
Map your custom status to one of the five built-in statuses so the correct information displays in the 3CX clients.
View and update your status and see the presence of your colleagues in real-time from the same screen.
Create Your Own Custom Status
Out of the box, 3CX provides 5 presence statuses (Available, Away, Do Not Disturb, Lunch, and Business Trip).
If you need more statuses to choose from, you need 3CX Custom Presence. With this new tool, you can create an unlimited number of statuses. For example, you might want additional statuses for “Break”, “Project Work”, “Wrap-up”, “Vacation” etc. This is now possible.
Finally! Now you can track and report on presence status usage. This enables you to see how much time is spent on specific activities and identify when staff is abusing “Away”, “Break Time” etc. We capture all presence status changes and the amount of time in each status.
Got a question?
Get in touch with us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.