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Monitor Agents
Track how much time agents are spending in each status.
Easy Reporting
Now you can easily report on historical presence data — something you cannot do with 3CX out of the box!
Map to 3CX
Map your custom status to one of the five built-in statuses so the correct information displays in the 3CX clients.
Real-time Wallboard
View and update your status and see the presence of your colleagues in real-time from the same screen.
New
Create Your Own Custom Status
Out of the box, 3CX provides 5 presence statuses (Available, Away, Do Not Disturb, Lunch, and Business Trip).
If you need more statuses to choose from, you need 3CX Custom Presence. With this new tool, you can create an unlimited number of statuses. For example, you might want additional statuses for “Break”, “Project Work”, “Wrap-up”, “Vacation” etc. This is now possible.
Features
- Real-Time
- Unlimited Statuses
- Color Coding
- Customizable
- Exportable Data
- Filter Groups
More Details
Description
Finally! Now you can track and report on presence status usage. This enables you to see how much time is spent on specific activities and identify when staff is abusing “Away”, “Break Time” etc. We capture all presence status changes and the amount of time in each status.
Requirements
- 3CX Version 12 or above (Windows Only)
- Windows 7 Pro and above, Windows Server 2008 R2 and above
- Microsoft SQL Server 2008 Express and above
- Microsoft Internet Information Server (IIS) 7.0 and above
- .Net 4.6.1 and above
Note: Windows 10 has a much better Text-To-Speech engine compared to Windows 7 and 8.
Version History
- Optional ability to restrict access to groups based on group membership in 3CX
- Select the desired group to display from a list of 3CX groups
Got a question?
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
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