3CX Dialer was designed from the ground up specifically for 3CX.  With 3CX Dialer you can automate the unattended calls to patients, customers or students using unique contact lists (campaigns).  When used in conjunction with Voice Application Designer (VAD) applications, virtually any scenario can be supported.

Use Cases:

• Appointment Reminders (medical, service, delivery)
• Payment collections
• School reminders:  closings / lunch accounts / library fees / unexcused absences
• Community emergency notifications
• Political campaign messages
• Fund raisers
• Satisfaction Surveys
• Solicit

Features:

• Supports multiple campaigns
• Supports an unlimited number of simultaneous calls *
• Pull appointments from CRM / Practice Management applications
• Update CRM / Practice Management information
• Utilize text-to-speech for customized message
• Play pre-recorded messages
• Special discounts for schools
• Route calls to customer service reporesentatives
• Send email and SMS text message notifications **

*  Number of simultaneous calls is dependent on 3CX license and available trunks / bandwidth
** SMS notifications are performed by sending emails to the cell carrier’s email-to-sms gateway

Benefits:

• Decrease missed appointments
• Eliminate monthly or per-transaction fees charged by hosted solutions
• Eliminate wasted staff time associated with manual dialing
• Increase revenue
• Increase compliance
• Increase safety