Most frequent questions and answers
3CX doesn’t like when you install anything on the same server as 3CX, including our tools. That being said, you can but if you ever need 3CX support they will ask you to uninstall everything, including our tools before working on anything.
For this reason, we have created a relay agent that is installed on a separate server from 3CX. You also install a very small utility on the 3CX server that runs in the background to communicate with the server where you install our tools.
It is very simple to install all our tools, and if you get support as part of your subscription, we will install and configure everything for you, and even train you and your staff on exactly how to use and get the most out of them!
We focus on providing the data you need to create your own custom reports, using the reporting tool you prefer (Power Bi, Crystal Reports, Excel, etc.) While we don’t create custom reports, we do provide access to all the same data 3CX uses for their built-in reports, and more!