3CX Monitor
Helping you track and organize your call routers
3CX Monitor
NEW! Now supports the Linux version of 3CX
3CX Monitor is the perfect diagnostic tool for monitoring call progress from "dialing" to "disconnect". With this tool, you can see all the events of a call. You can follow the path the call took, and see a complete list of attributes. This tool provides real-time logging that makes it easy to look up how each call was routed, which agent received it, and how long it took.
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Originally intended as an internal diagnostic tool for our development team, we now make this tool available to you. This tool is frequently used to identify who touched the call and how it was routed through 3CX.
Matthew Orr- founder: VoIPTools LLC
CORE FEATURES
The best solutions for your company
Real Time Logging
All calls are tracked with real-time logging. Complete detail for every step of a call is saved in a database for later review.
Easy Web Portal
Access your data from anywhere with the simple to use web-based interface that enables you to find the information you need quickly.
Requires Authentication
3CX Monitor requires authentication to access call history.
SQL Based Storage
All calls are securely stored on in Microsoft SQL to allow easy access to past calls information.
Identifies Each Call Stage
Following a call from cradle to grave is now simple.
For example, you can follow a call routed to an IVR, then a queue, then an agent, then transferred to a manager, and finally to voicemail.
Quickly Find your call
Filtering the data to find the exact call you want is easy. Simply enter the desired information you need
Some of the benefits
Simplify Administration
3CX Monitor is a web application which means there is nothing to install on the client PC. Just use your browser from anywhere
Improve Customer Satisfaction
Wondering why that call was on hold for so long? With 3CX Monitor you can examine each step of a calls history and find out exactly where you need to improve to gain customer satisfaction.
Secure Data
Keep your call history secure with 3CX monitor. This application is password enabled to ensure only authorized staff have access.
Diagnose Routing Issues
Wonder how a call got to a destination? You can follow the route a call took every step of the way.
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What's New
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More details about the feature
3CX Monitor was originally designed as a programmer’s tool for monitoring call progress from “dialing” to “disconnect”. We have found, however, that it’s also a great diagnostic tool for monitoring the legs of a call to troubleshoot call routing issues.
If you need to know how a call ended up at a particular extension, 3CX Monitor can help. Need to know how long a call rang at each leg of the call, this is the best tool for the job. With this tool you can see all the legs of the call and all attributes of a call.
v18.0.47 – January 18, 2021
- Fixed an issue that was causing the updater to fail.
- Updated copyright year to 2022.