3CX Monitor

Helping you track and organize your call routers

3CX Monitor

3CX Monitor is a real time logging application that records and shows the stages of every call that comes into your PBX. Easily lookup how each call was routed, which agent received it, and how long it took.

We have found that the most common use of 3CX Monitor is from company managers in looking up how calls were routed the way they were. With 3CX Monitor Managers can use recorded call data to improve customer service and Agent productivity.

Matthew Orr- founder: VoIPTools LLC

CORE FEATURES

The best solutions for your company

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Web Based Design

3CX has a simple web based design meaning that there is no extra download or application needed for you to use this product.

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Real Time Logging

All calls are tracked with real time logging. The status of calls shows up on the call monitor of the agent making the call and the floor manager.

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Easy Web Portal

3CX has a simple easy to use web interface, allowing you to access your information easily.

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Requires Authentication

The 3CX monitor system is password protected by requiring each employee to enter his id number to access the call information.

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Sequel Based Storage

All calls are securely stored on Sequel to allow easy access to past calls information.

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Identifies Each Call Stage

With real time logging, 3CX Monitor identifies and records all of the four call stages of each call.

Some of the benefits

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Nothing to Install

3CX Monitor has a simple click through installing process saving you both time and money!

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Improve Customer Satisfaction

Wondering why that call was on hold for so long? With 3CX Monitor you can examine each step of a calls history and find out exactly where you need to improve to gain customer satisfaction.

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Increase Company Security

Keep your call history secure with 3CX monitor. This application is password enabled to enable only certified members of staff to access it.

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FIND OUT MORE

More details about the feature

3CX Monitor was origonally designed as a programmer’s tool for monitoring call progress from “dialing” to “disconnect”.  We have found, however, that it’s also a great diagnostic tool for monitoring the legs of a call to troubleshoot call routing issues.

If you need to know how a call ended up at a particular extension, 3CX Monitor can help.  Need to know how long a call rang at each leg of the call, this is the best tool for the job. With this tool you can see all the legs of the call and all attributes of a call. Great for CRM integration projects.

  • 3CX Version 12 – 15
  • IIS 7.0 and above
  • .Net 4.5
  • SQL Server 2008 and above (including free Express edition)

Version 15.0.8 August 24, 2016

  • Updated CallHistory data to use DateTimeOffset(7) data type

 

Version 15.0.6  August 12, 2016

  • Added support for 3CX V15
  • Added support for SQL Server 2016
  • Added support for VoIPTools Relay V3

July 11, 2016

  • Added support for SQL Server 2016 (works with the free version of SQL Express)
  • Added grouping of call events by HistoryID

 

October 19, 2013

  • Added support for 3CX Version 12
  • Updated .Net Framework to 4.5
  • Upgraded controls