VoIPTools "On Call" Manager
Easily Manage "On Call" Staff Schedules
VoIPTools "On Call" Manager
If you receive office calls outside of business hours, you need to have someone available to help. 3CX On Call Manager seamlessly integrates with 3CX and makes automated after-hours notifications easy.
Paying for an expensive after-hours answering service? With 3CX On Call Manager, you can create recurring on-call schedules for staff. You can configure for "live answer" using queues or ask callers to leave a voicemail. Employee notifications can be via phone, email, or SMS text with 30 levels of escalation.
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With 3CX On Call manager, you eliminate the daily task of updating the forwarding number for the person on call or passing around the support cell phone. Now you can set up a recurring schedule and forget about it.
Matthew Orr- founder: VoIPTools LLC
CORE FEATURES
The best solutions for your company
Recurring Schedules
Use the web-based calendar to setup up recurring on-call schedules. No need to constantly update call forwarding rules or passing around the on-call cell phone
Notifications
On Call Manager will automatically notify your staff that there is an open support request via phone call, text message, and email.
Escalation
If an agent doesn't respond after several attempts, On Call Manager will escalate notifications to the next level, up to 30 levels with multiple people per level.
Customization
You configure how staff are notified, how many times you want an agent to be notified, how long to wait between notifications, and who to notify.
Event Logs
Having an event log makes it easy to track after-hours support requests, monitor compliance with service level agreements, and track staff performance.
Live-answer or Voice mail
You can choose to use "live answer" through call queues, or send callers to voicemail, or send callers first to a queue and then fail over to voicemail if an agent doesn't answer the queue.
Some of the benefits
Customer Satisfaction
Improve customer satisfaction through after-hours support and reducing response time!
No Missed Calls
Never miss another call with with live answer and voicemail escalation up to 30 levels!
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What's New
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More details about the feature
3CX On Call Manager on-demand webinar
3CX On Call Manager By VoIPTools