VoIPTools "On Call" Manager

Easily Manage "On Call" Staff Schedules

VoIPTools "On Call" Manager

If you receive office calls outside of business hours, you need to have someone available to help. 3CX On Call Manager seamlessly integrates with 3CX and makes automated after-hours notifications easy.

Paying for an expensive after-hours answering service? With 3CX On Call Manager, you can create recurring on-call schedules for staff. You can configure for "live answer" using queues or ask callers to leave a voicemail. Employee notifications can be via phone, email, or SMS text with 30 levels of escalation.

Download Documentation Windows Linux
V16
V15.5

With 3CX On Call manager, you eliminate the daily task of updating the forwarding number for the person on call or passing around the support cell phone. Now you can set up a recurring schedule and forget about it.

Matthew Orr- founder: VoIPTools LLC
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CORE FEATURES

The best solutions for your company

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Recurring Schedules

Use the web-based calendar to setup up recurring on-call schedules. No need to constantly update call forwarding rules or passing around the on-call cell phone

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Notifications

On Call Manager will automatically notify your staff that there is an open support request via phone call, text message, and email.

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Escalation

If an agent doesn't respond after several attempts, On Call Manager will escalate notifications to the next level, up to 30 levels with multiple people per level.

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Customization

You configure how staff are notified, how many times you want an agent to be notified, how long to wait between notifications, and who to notify.

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Event Logs

Having an event log makes it easy to track after-hours support requests, monitor compliance with service level agreements, and track staff performance.

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Live-answer or Voice mail

You can choose to use "live answer" through call queues, or send callers to voicemail, or send callers first to a queue and then fail over to voicemail if an agent doesn't answer the queue.

Some of the benefits

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Customer Satisfaction

Improve customer satisfaction through after-hours support and reducing response time!

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Save Money

Eliminate the need for an expensive after-hours answering service

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No Missed Calls

Never miss another call with with live answer and voicemail escalation up to 30 levels!

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Compliance

Monitor compliance with Service Level Agreements and evaluate employee performance

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FIND OUT

What's New

FIND OUT MORE

More details about the feature

3CX On Call Manager on-demand webinar


3CX On Call Manager By VoIPTools