3CX Queue Notifier (Chime)

Increasing productivity

3CX Queue Notifier (Chime)

Do you need an audible chime when too many people are waiting in the queue? This add-on enables you to set a threshold for the maximum number of people in the queue or maximum hold time.

We originally created 3CX Queue Notifier (Chime) for florist shops; small businesses where often only employee would be working, with many different tasks to accomplish. 3CX Queue Notifier (Chime) makes it so employees can focus on other tasks without constantly checking on their phone.

Matthew Orr- founder: VoIPTools LLC

CORE FEATURES

The best solutions for your company

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Web based design

3CX Queue Notifier has a simple web based design which means that you won't need to install any extra programs to use this feature.

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Custom chime

Choose between tons of options. From running your speaker through your overhead speakers, to traditional chime or custom speech alarms. The options are endless

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Monitering multiple quoues

With 3CX Queue Notifier you can monitor multiple call queues each with their own custom queue limits and settings.

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Managers can control settings

Employees with manager status are able to customize 3CX Queue Notifier's settings.

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Requires authentication

Keep your PBX system secure. 3CX Queue Notifier is password protected, with employees using their extension for authentication.

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Easy web portal

With 3CX Queue Notifier you don't need to be a 3CX expert to make changes. All customization is done on our easy to use web based portal.

Some of the benefits

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Customization

With 3CX Queue Notifier you can choose at what number of customers in a queue will the chime goes off, how long does one customer need to wait before the chime goes off, and much much more.

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Never miss a call!

If an agent logs out of the queue and then forgets to log back in the queue chime will go off. Reminds agents that they need to log in and prevents calls from ever being missed!

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Identify work load

3CX Queue Notifier helps managers identify work load so they can ask other employees to join in taking calls.

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More details about the feature

Scenario:  Your staff are often busy and spend much of their time away from their desks.  Perhaps they need a nudge to remind them people are waiting in a queue.  With 3cx Queue Notifier (Queue Chime) you can play over an overhead paging system (or through the phone speakers) a chime indicating the number of people waiting in the queue.  Alternatively, you can play a text-to-speech message stating the number of people in the queue and the longest hold time.

  • 3CX Version 12 – 15 (Windows)
  • Windows 7 – 10, Windows Server 2008 R2 – 2016
  • Microsoft SQL Server 2008 – 2016 (Including Free Express Edition)
  • Microsoft .Net 4.6.1 or above
  • Microsoft Internet Information Server (IIS) version 7.0 and above
  • Installation on a domain controller is not supported

Version 15.0.5 (beta)  August 5, 2016

  • Added support for 3CX V15
  • Added support for SQL Server 2016
  • Added support for 3CX Relay for V15

 

Version 14.0.5  October 12, 2015

  • Initial Release