Reception Console

ABOUT THE PRODUCT

Reception Console

In shared office spaces the receptionist needs to know how to answer the phone for each tenant, easily transfer calls to the correct contacts, take notes, be aware of office hours, check calendar schedules, and do all this quickly. Now with our 3CX Reception Console add-on, this complex task just got a lot easier.

At VoIPTools we constantly strive to provide new features that extend the capabilities of 3CX and make complex tasks easier. Our 3CX Reception Console add-on greatly increases the efficiency and ease of managing multiple simultaneous inbound calls for shared receptionists.

Matthew Orr- Founder: VoIPTools, LLC
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CORE FEATURES

The best solutions for your company

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Web Based Interface

There is nothing to install on the receptionist's PC so the receptionist can work on-site or remotely.

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Answer Scripts

Displays the correct organization answer script so the receptionist knows what to say when answering calls.

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Priority Notes

In addition to the standard answer scripts, any priority notes are also displayed for the active call.

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Contact Presence

It's important to know whether the contact is available. Displays the contacts current presence status in 3CX.

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Search By Name

Simple search feature will find all contacts and organizations that match the text entered

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Contact Calendar

Displays the contact's calendar to determine identify availability and schedule appointments

Some of the benefits

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Increased Efficiency

There is always pressure to do more with less. We make it possible for a single receptionist to handle more calls in less time

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Reduced Complexity

Getting the task done right is possible by reducing complexity. Our console provides the information needed right now in a simple interface

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Improved Service

Having the information at your fingertips means you can provide better service, with greater accuracy, without getting frazzled.

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Simplified Reporting

Need to bill back for your receptionist's time? Now you can track how much of the receptionist's time is used by each tenant.

REQUEST A DEMO
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FIND OUT MORE

More details about the feature

How to manage calls in the console

In the left-hand pane view all inbound calls. Based on the number the caller dialed, the console displays the organization the caller is trying to reach as well as the “answer script” which tells the receptionist how to answer the call and any priority notes.

 

When an active call is selected from the list on the left, all the contacts associated with the organization will display in the right-hand pane. It also shows the current status of the contact (Available, Away, etc.).

 

To manage a call, the call is selected in the left pane, then a contact in the right pane, then an action button is selected (transfer, attended transfer, voicemail, park, drop, etc.). You can also email notes to the contact as well.

 

  • 3CX Verson 15.5 (Windows Only)
  • .Net Framework 4.6.1
  • Microsoft SQL Server 2008 – 2017 (Including Express edition)
  • Internet Information Server (IIS) 7.0 and above
  • Browsers:  Chrome, Firefox, Edge, IE, Opera

While our tools will function perfectly when installed directly on the 3CX server, it is strongly recommended you install our tools on a separate server.

July 31st, 2018

Initial Beta Release

 

September 6, 2018

1.0 Release