3CX Recording Manager
Recording Management Simplified
3CX Recording Manager
NEW! Now supports the Linux version of 3CX
With 3CX Recording Manager you can easily manage (search, play, download, archive, compress, delete, purge, export, score, and add notes) your call recordings using a simple web portal.
Downloads & Documentation. |
Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be!
Matthew Orr- Founder: VoIPTools
CORE FEATURES
The best solutions for your company
Improved Speed
Now search 30 times faster! Search more than a million recordings in less than 1/2 second
Archive Recordings
Need to keep recordings for regulatory compliance? Use the archive function to keep a permanent record.
Quality Assurance
Review calls made by agents. Score how they handled the customer. Provide feedback with recording notes
Manage Disk Space
Recordings can take up a ton of disk space. We can compress your recordings to require 1/2 the original space without audio degradation.
MP3 Format
Need a compatible recording format for your Android device? We can email and archive in MP3 format.
Granular Access
Managers can access recordings based on 3CX Extension Group membership.
Some of the benefits
Secure access to recordings
Access recordings from a simple web portal, rather than the 3CX management console. Individuals can only see their personal recordings. Managers can review recordings made by their team members.
Minimize storage requirements
Compress your recordings to 1/2 the original size without audio degradation. Implement a retention police to delete old recordings.
Archive recordings
Archive recordings for mandated retention. Remove the ability to delete archived recordings.
FIND OUT
What's New
FIND OUT MORE
More details about the feature
3CX Recording Manager makes everything EASY!
- Easy to find, listen, and manage 3CX Recordings
- Easy to install/update
- Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
- Easy access via PC, MAC, or Smart Phone
- Easy to delete old recordings that take up lots of space on the server
- Easy to administer using the built-in 3CX login database
- Easy to manage which extensions are recorded right from the web portal
- Easy to purchase (uses free tools from Microsoft)
3CX does a great job recording calls. With 3CX Recording Manager now it’s easy to manage these recordings.
v18.0.157 – January 13, 2022
- Changed to record inbound and external calls without deleting recordings.
- Updated copyright year to 2022.
v18.0.155 – January 3, 2022
- Increased the speed in which recordings appear on screen.
- Fixed an issue that was preventing recordings from updating.
- Fixed an issue that caused the updater to fail.
v18.0.153 – November 25, 2021
- Fixed an issue where archived recordings were not saving to the destination folder.
FAQ’S & KNOWLEDGEBASE
Anything unclear?
Need more info? Check out our knowledgebase
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server. Let's keep 3CX happy!