3CX Recording Manager
Recording Management Simplified
3CX Recording Manager
With 3CX Recording Manager you can easily manage (search, play, download, archive, compress, delete, purge, score, and add notes) your call recordings using a simple web portal.
Our design goals for 3CX Recording Manager, are (1) make it simple to find the recording you want fast, (2) reduce your long-term disk storage demands through archiving, and (3) help ensure quality customer service through agent reviews / scoring. Discover how much better recordings management can be!Matthew Orr- founder: VoIPTools LLC
The best solutions for your company
Now search 30 times faster! Search more than a million recordings in less than 1/2 second
Need to keep recordings for regulatory compliance? Use the archive function to keep a permanent record.
Review calls made by agents. Score how they handled the customer. Provide feedback with recording notes
Recordings can take up a ton of disk space. We can compress your recordings to require 1/2 the original space without audio degradation.
Need a compatible recording format for your Android device? We can email and archive in MP3 format.
Some of the benefits
Access recordings from a simple web portal, rather than the 3CX management console. Individuals can only see their personal recordings. Managers can review recordings made by their team members.
Compress your recordings to 1/2 the original size without audio degradation. Implement a retention police to delete old recordings.
Archive recordings for mandated retention. Remove the ability to delete archived recordings.
FIND OUT MORE
More details about the feature
Note: Huge performance improvements with large datasets
We have improved performance with large datasets (500,000+ recordings). With new code optimizations browsing recordings in the web portal is 30 times faster!
One of the very real challenges facing organization that are legally mandated to save recordings (sometimes up to 10 years) is managing disk space. With thousands, or even millions of recordings, the disk space requirements become unmanageable.
With 3CX Recording Manager, you can optionally archive 3CX Recordings as MP3 files to an alternate location (on a Network Attached Storage (NAS) device for example), or to an alternate email address. MP3 files require a significantly less space compared to WAV files (approximately 1/2 the original size).
Providing an automated method of reducing the file size, and making an archive copy of the recording to an alternate location, will help reduce storage requirements and ensure a permanent copy of the recording is saved. The retention policy will automatically delete old recordings that are older than the specified date.
You can even listen to recordings (current or archive) directly within the web portal, and email a copy right from the portal too.
If you are running 3CX in a hosted environment the server time may not match your local time. The 3CX Recording Manager web portal gives you the ability to select a display time zone so you see the recording dates based on your desired time zone.
Finally, if 3CX Recording Manager is configured to email copies of recording, the file attachments are also in MP3 format which will help minimize the attachment size, and the storage required on your mail server.
3CX Recording Manager makes everything EASY!
- Easy to find, listen, and manage 3CX Recordings
- Easy to install/update
- Easy to use with standard browsers (Internet Explorer, Google Chrome, Firefox, Safari)
- Easy access via PC, MAC, or Smart Phone
- Easy to delete old recordings that take up lots of space on the server
- Easy to administer using the built-in 3CX login database
- Easy to manage which extensions are recorded right from the web portal
- Easy to purchase (uses free tools from Microsoft)
3CX does a great job recording calls. With 3CX Recording Manager now it’s easy to manage these recordings.
- 3CX Version 14 – 15.5 (Windows only)
- Windows 7 – 10 Pro, Windows Server 2008 R2 – 2016 64 bit
- Microsoft SQL Server 2008 – 2016 (Including Express edition)
- To play recordings within browser requires HTML5 audio support
- Windows feature: Desktop Experience
- .Net 4.6.1 or above
- Installation on a Domain Controller is possible but will require VoIPTools technical assistance
Remote Server Support
3CX Recording Manager can be installed either directly on the 3CX server, or on a remote server. Installing on a remote server requires installation of the 3CX Relay Agent on the 3CX Server, but the Windows service, SQL Server, and web portal can all be installed on separate servers.
FAQ’S & KNOWLEDGEBASE
Need more info? Check out our knowledgebase
3CX prefers that nothing be installed directly on the 3CX server other than 3CX. This includes anti-virus, SQL Server, etc. This greatly simplifies the environment they have to support, and may improve reliability.
While technically required, we recommend you install 3CX Recording Manager on a separate virtual machine or physical server. Let's keep 3CX happy!