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Web-based
Use the simple-to-use web portal. Just log in with your 3CX extension and pin.
Measure Performance
Measure the effectiveness of individual staff members, campaigns, or business processes.
Multiple Surveys
Create as many surveys you need and use specific surveys for certain extensions.
Collect Information
Identify areas where your organization can improve, increase the quality of services that you provide,
Enhance Agent Performance
Get feedback from your callers on quality of service by creating custom, phone-based, automated surveys through an easy web portal. Identify areas where your organization can improve, increase the quality of services that you provide, and much more.
Features
- Web-based
- Easy
- Customizable
Learn More
More Details
Requirements
- 3CX version 12 and above
- Client: Internet Explorer, Google Chrome, Firefox, Opera browsers
- Server: Windows 7 Pro (64bit) and above, Windows Server 2008 R2 (64bit) and above
- Internet Information Server (IIS) 7.0 and above
- Microsoft SQL Server 2008 (free Express edition) and above
- Microsoft .net 4.6.1 and above
- VoIPTools Relay installed on 3CX server
Note: You can run IIS and NGIX or Abyss on the same server
Version History
Version 15.5.35 September 30, 2017
- Added setting for different display cultures
- Fixed login issues with non-USA versions of Windows
- Fixed update issues in specific situations for Callers and Priority Notes
- Removed “Notes” report (replaced how notes are maintained)
Version 15.0.28 Feburary 13, 2017
- Updated query used to get the next contact on dialer screen
- Added new screens for managing lookups and call dispositions
- Improved prompts for import process
- Fixed cosmetic issues with font colors on import page
Version 15.0.26 January 12, 2017
- Added new database table “Dispositions”
- Added the ability to identify which dispositions allow a second call in the dialer screen
- Added installer scripts to auto-create the new Dispositions table and populate with default data
- Added support for latest controls
- Added support for latest VoIPTools Relay
- Fixed issue with save button on campaign screen
Version 15.0.24 January 6, 2017
Version 15.0.23 December 13, 2016
Version 14.0.22 June 9, 2016
Version 14.0.18 May 4 2016
Version 12.5.17 April 9, 2016
Version 12.5.15 March 4, 2016
Version 12.0.6 February 3, 2016
Version 2.1.5 October 1, 2014
Version 2.1.2 July 31, 2014
Version 2.1.1 June 11, 2014
Got a question?
Get in touch with us
Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.
Support@VoIPTools.com
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+1 801-642-4655
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