VoIPTools Voicemail Manager

Enhance Your Voicemail Experience!

VoIPTools Voicemail Manager

With 3CX Voicemail Manager, you can receive text transcriptions, automatically forward voicemails to distribution groups, escalate unheard voicemails, archive (compress) voicemails, and access your voicemails remotely using a simple web portal.

We wanted to create a add-on that allows you to handle your voicemail with more flexibility. With our web portal, we make it simple to access your voicemails from anywhere, and we added some great features to extend the capabilities of 3CX too!

Matthew Orr- Founder: VoIPTools, LLC
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CORE FEATURES

The best solutions for your company

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Voicemail Transcriptions

Automatically receive voicemail transcriptions (along with the recording) as an email

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Voicemail Distribution

Leave a voicemail in a team voicemail box and propagate that voicemail to the group

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Voicemail Escalation

Escalate voicemails to managers if not heard within the specified period

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Web Portal Access

Enable users to search, play, copy, email, forward, and delete voicemails from a simple to use web portal

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Management Power

Optionally view voicemails of members of your team

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Archive and Compress

Archive and compress voicemails to 1/4 the original size

Some of the benefits

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Hear Critical Messages

Ensure important voicemails never go unheard when staff are away or on holiday with voicemail escalation

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Stay Organized

Improve voicemail handling with a simple-to-use web portal. Search, listen, forward, delete, and email voicemails from one interface.

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Manage DisK Space

Manage disk space through compression and automated voicemail retention policies

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Improve Communication

Ensure simple and precise communication with voicemail distribution groups

REQUEST A DEMO
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FIND OUT MORE

More details about the feature

Feature Video

 

Our good friends at Electronic Frontier Ltd (EFL) have created an informational video to showcase the features and user interface of 3CX Voicemail Manager. EFL is the premiere 3CX distributor in the UK. Special thanks to Eddie for taking the time to create the video! Be sure to take a peek at our new co-branding feature. Now you can easily add your own logo and change colors right from within the web portal. This feature will be added to all our products.

 

3CX Voicemail Manager By VoIPTools

  • 3CX Version 12 SP6 and above (Windows Only)
  • Windows 8, Windows Server 2012 R2 64 bit and above
  • Microsoft SQL Server 2008 Express and above
  • Internet Information Server (IIS) 7 and above
  • .Net 4.6 and above

3CX Version 15

Version 15.0.54  November 18, 2016

  • Fixed bug with time display converting from UTC to local time
  • Fixed bug with Escalation that was causing some escalatons to not be performed

Version 15.0.51  September 27, 2016

  • For 3CX Version 15.
  • Upgraded Transcriptions

 

3CX Version 14

Version 14 Release October 29, 2015

  • For 3CX Version 14.


3CX Version 12.5

Version 12.5.6 Release September 28, 2015

  • Added a default email subject that supports variables for caller ID, date and time — this helps with how Google displays emails.

 

Version 12.5.5 Release September 17, 2015

  • Updated the file conversion to MP3 to accommodate the encoding change made by 3CX.

Version 2.5.4 Release April 15, 2015

  • Added support for remote Windows shares
  • Added ability to automatically reconnect to remote shares after a network outage
  • Improved upgrades of SQL database
  • Improved user interface for voicemail distribution
  • Synchronized changes with version 12
  • Bug fixes

 

Version 2.5.3 Release March 20, 2015

  • Added “Email From” setting
  • Added “Email Subject” setting
  • Improved email functions
  • Improved compression for MP3
  • Upgraded Audio libraries
  • Minor bug fixes and improvements

 

Version 2.5.1 Release February 24, 2015

  • Improved audio playback of voicemails through the browser
  • Improved process of moving legacy settings to SQL database
  • Improved user interface for emailing and downloading voicemails
  • Added feature to hide download link if the voicemail or archive files no longer exist
  • Added a test button to confirm access rights to voicemails on a remote share
  • Multiple fixes to the installer and configuration programs
  • Merged changes with 12.2

Version 2.5.0 Release February 21, 2015

  • Updated to support 3CX Version 12.5

3CX Version 12

Version 12.0.6  Release September 28, 2015

  • Sync changes with version 12.5

 

Version 12.0.5 Release September 17, 2015

  • Sync changes with version 12.5

Version 2.2.27 Release April 15, 2015

  • Sync changes with version 12.5.4

 

Version 2.2.26 Release March 20, 2015

  • Sync changes with version 12.5.3

 

Version 2.2.25 Release February 24, 2015

  • Improved audio playback of voicemails through the browser
  • Improved process of moving legacy settings to SQL database
  • Improved user interface for emailing and downloading voicemails
  • Added feature to hide download link if the voicemail or archive files no longer exist
  • Added a test button to confirm access rights to voicemails on a remote share
  • Multiple fixes to the installer and configuration programs
  • Merged changes with 12.5

Version 2.2.23 Release February 21, 2015

  • Added voicemail distribution groups
  • Added option for Managers to see extension group voicemails
  • Moved settings to SQL to simplify upgrades
  • Updated portions of user interface

Version 2.0.8 Release March 22, 2013

  • Upgraded code to support 3CX Version 12
  • Improved managemnet interface
  • Added support for Google Voice
  • Added additional logging and license check
  • Upgraded application and controls to .net 4.5
  • Updated user interface
  • Email bug fix

3CX Version 11
Version 1.6.8 Release: May 2, 2014

  • Updated various libraries
  • Fixed bug with sending automated emails

Version 1.6.7  Release: March 21, 2014

  • Added Google Voice Text-to-Speech engine
  • Upgraded Watson Text-to-Speech engine to Version 3
  • Fixed Web.config .Net framework issue
  • Fixed security check bug

Version 1.6.4.2  Release: January 7, 2012

  • Added ability to archive pre-existing voicemails
  • Added ability to play archived voicemails from portal
  • Automated the configuration of Archive virtual directory in IIS
  • Added counter to display voicemail import progress

Version 1.6.4.1  Release: November 29, 2012

  • Added conversion for UTC times
  • Added Archive option
  • Updated interface elements
  • Fixed minor bugs

Version 1.6.3.6

  • Added Offensive Word Filter for transcriptions (with wild card matching)
  • Added new SQL table with pre-populated list of offensive words to filter
  • Improved processing of Voicemail XML files
  • Fixed issues with date formating for specific cultures

Verson 1.6.3.0

  • Added support for 3CX Version 11 SP1
  • Added ability to email voicemails in MP3 format
  • Improved transcriptions provided by AT&T Watson
  • Code optimization for better performance
  • Improved logging in custom Windows event log
  • Improved installer

Version 1.6.2.0

  • First public release

FAQ’S & KNOWLEDGEBASE

Anything unclear?

Need more info? Check out our knowledgebase

Voicemail transcriptions are 8 cents each for a 2 minute voicemail. We anticipate the price will drop as our volume increases.

No. You can choose whether to transcribe voicemails

English
Chinese
French
German
Italian
Spanish