Track what happened with every call, inbound and outbound.
Track agent activity — who is capturing the most leads or making the most sales
Enter detailed notes about the purpose and end result of every call
Create custom codes for your specific needs
Classify / Disposition Your Phone Calls
Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like “Installation issue”, or “Hardware failure”, while a sales department may classify a call as “follow-up” or “lead”. The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.
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Whether through one of our commercial products, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.