New! Wrap-up / Disposition Codes

Classify / Disposition your phone calls

New! Wrap-up / Disposition Codes

Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like "Installation issue", or "Hardware failure", while a sales department may classify a call as "follow-up" or "lead". The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.

Download (V16.5) Documentation Windows Linux
Server
Client

Now you can easily track the disposition of every call both inbound and outbound by agent and keep notes too.

Matthew Orr- Owner / Founder
product-image

Some of the benefits

icon

Track disposition of every call

Track what happened with every call, inbound and outbound.

icon

Track Agent Statistics

Track agent activity -- who is capturing the most leads or making the most sales

icon

Add Call Notes

Enter detailed notes about the purpose and end result of every call

icon

Add an unlimited number of wrap-up codes

Create custom codes for your specific needs

REQUEST A DEMO
image

FIND OUT MORE

More details about the feature