New! Wrap-up / Disposition Codes
Classify / Disposition your phone calls
New! Wrap-up / Disposition Codes
Wrap-up codes (also called disposition codes) enable you to classify the purpose or result of your phone calls. When you make or receive a phone call, a popup will display that enables you to select from a pre-defined list of codes. For example, a support department may use codes like "Installation issue", or "Hardware failure", while a sales department may classify a call as "follow-up" or "lead". The ability to classify, track, and report on where you are spending your time enables you to fine-tune your business processes.
Download (V16.5) | Documentation | Windows | Linux |
---|---|---|---|
Server ![]() |
![]() |
![]() |
![]() |
Client ![]() |
![]() |
![]() |
![]() |

Now you can easily track the disposition of every call both inbound and outbound by agent and keep notes too.
Matthew Orr- Owner / Founder
Some of the benefits

Track Agent Statistics
Track agent activity -- who is capturing the most leads or making the most sales

FIND OUT
What's New
FIND OUT MORE
More details about the feature
Wrap-up Codes: Reports
Now you can collect and report on agents by date and wrap-up codes